Payment for services is due [WHEN PAYMENT IS DUE — e.g., AT TIME OF BOOKING / ON THE DAY OF SERVICE / AFTER SERVICE IS COMPLETED].

We may accept payment through [LIST PAYMENT METHODS OR PAYMENT PROCESSOR].

Customers agree to provide accurate and authorized payment information.

Applicable taxes, fees, or additional approved charges may be added where required.

[DELETE OR MODIFY THIS SECTION IF PAYMENTS ARE HANDLED DIFFERENTLY.]

Customers who schedule recurring services may receive cleaning appointments according to the frequency selected or otherwise agreed upon.

Recurring services may continue until canceled according to our cancellation policies.

Pricing for recurring services may be subject to change. If applicable, we will provide reasonable notice of material pricing changes before they take effect.

[ADD YOUR RECURRING SERVICE/CANCELLATION TERMS HERE, OR DELETE THIS SECTION IF YOU DO NOT OFFER RECURRING SERVICES.]

We want customers to be satisfied with the cleaning services they receive.

If you have a concern about a completed service, please contact us within [NUMBER OF HOURS/DAYS] after the service so that we have an opportunity to review and address the issue.

Depending on the circumstances and our policies, we may offer to return and address reasonable cleaning concerns.

[INSERT YOUR ACTUAL SATISFACTION GUARANTEE OR RE-CLEAN POLICY HERE.]

We take reasonable care while providing cleaning services.

Customers should notify us before service of particularly fragile, valuable, damaged, unstable, or irreplaceable items and any surfaces requiring special cleaning methods.

If you believe property was damaged during a cleaning service, please contact us within [NUMBER OF HOURS/DAYS] of discovering the issue and provide relevant information about the claimed damage.

Any claims will be reviewed according to the circumstances and our applicable policies.

[ADD YOUR COMPANY'S DAMAGE/BREAKAGE CLAIM POLICY, INCLUDING ANY DEADLINES OR LIMITATIONS, AFTER REVIEWING APPLICABLE LAW.]

We reserve the right to decline, discontinue, or reschedule a service if we reasonably determine that conditions at the property may create a health or safety risk for our cleaning professionals.

This may include circumstances involving hazardous materials, bodily fluids, pests or infestations, dangerous animals, unsafe structures, illegal activity, or other potentially hazardous conditions.

Specialized cleaning services may require separate arrangements and pricing.

We may provide our own cleaning products and equipment unless otherwise agreed.

If a customer requests that we use products or equipment supplied by the customer, the customer is responsible for providing appropriate instructions and ensuring that the requested products or equipment are suitable for their intended use.

[CUSTOMIZE THIS SECTION IF CUSTOMERS ARE REQUIRED TO PROVIDE ANY SUPPLIES OR IF YOU HAVE SPECIFIC PRODUCT POLICIES.]

You agree to use this website only for lawful purposes.

You may not knowingly:

• Interfere with the operation or security of the website

• Attempt to gain unauthorized access to website systems or information

• Use the website to transmit malicious software or harmful content

• Submit false, fraudulent, or misleading information

• Use website content in a manner that violates applicable law or the rights of others

We may restrict access to the website when reasonably necessary to protect our business, website, users, or systems.

Unless otherwise stated, the text, branding, graphics, logos, photographs, website design, and other original content appearing on the published website are owned by or licensed to [YOUR COMPANY NAME] and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

Our website may contain links to or integrate with third-party websites, payment processors, booking systems, maps, social media platforms, or other services.

We are not responsible for the content, availability, security, terms, or privacy practices of independent third-party services.

Your use of third-party services may be governed by their own terms and policies.

We make reasonable efforts to keep information on our website accurate and current, but we do not guarantee that all website information will always be complete, accurate, or available.

Cleaning results can vary depending on factors including the condition, age, materials, stains, damage, and maintenance history of the property or surfaces being cleaned.

Nothing on this website should be interpreted as a guarantee of results except where we expressly provide a written guarantee.

To the extent permitted by applicable law, [YOUR COMPANY NAME] will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

[REVIEW THIS SECTION WITH A QUALIFIED LEGAL PROFESSIONAL FOR YOUR LOCATION AND BUSINESS STRUCTURE.]

To the extent permitted by applicable law, you agree to indemnify and hold harmless [YOUR COMPANY NAME] and its owners, employees, contractors, and representatives from claims, losses, liabilities, or expenses arising from your misuse of the website, violation of these Terms, or violation of applicable law or third-party rights.

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and handle personal information.

We may update these Terms periodically to reflect changes to our website, services, policies, or applicable requirements.

When these Terms are updated, the “Last Updated” date at the top of this page should be revised.

Your continued use of the website or services following an update may constitute acceptance of the revised Terms where permitted by applicable law.

These Terms are governed by the laws of [STATE/PROVINCE AND COUNTRY], without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes relating to these Terms or our services will be handled in accordance with applicable law.

[REVIEW THIS SECTION TO MAKE SURE IT IS APPROPRIATE FOR WHERE YOUR BUSINESS OPERATES.]

If you have questions about these Terms & Conditions, please contact:

[YOUR COMPANY NAME]
[YOUR BUSINESS ADDRESS — OPTIONAL/IF REQUIRED]
[CITY, STATE/PROVINCE, ZIP/POSTAL CODE]
[COUNTRY]
Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]
Website: [YOUR WEBSITE URL]